Last updated: 01-08-2009
All software from CM Systems, Inc. is available on a try-before-you-buy basis. Evaluation of our software allows prospective customers to fully evaluate the functionality and compatibility of the software prior to purchase. When purchasing our products you will be issued an unlock code or serial number to lift evaluation restrictions without requiring any additional downloads or installation.
We do not accept returns or issue refunds after 90 days of having provided the product unlocking codes or serial numbers. These policies must be agreed to and acknowledged prior to each purchase.
PRODUCTS INVOLVING ACTIVATION BASED LICENSING
Products using software activation enforce strict guidelines to combat software piracy and licensing compliance. Please read the product documentation carefully regarding licensing. Once a product is activated it cannot be transferred without certifying a letter of destruction issued by CM Systems. Products involving product activation are also available on a try-before-you-buy basis and do not require the serial number entered to evaluate the product. Once the purchased serial number is entered, the product will activate and bind appropriately to the purchased license level.
MAINTENANCE PLANS, UPGRADE PROTECTION, and SUBSCRIPTIONS
Maintenance plans (also called "subscriptions" or "upgrade protection") are purchased to provide free software updates during the term of the contract. Maintenance plans are tied to the licensed serial number (product)—not the account holder—allowing access to future updates. Maintenance plans do not obligate CM Systems to develop future updates, however, when software updates are published, subscribers are eligible for the benefits as outlined in their purchased plan.
Tech support is an integral part of the software industry and we stand fully behind our thoroughly tested products. CM Systems provides 8:30-5:00 PM CST tech support via telephone, email, or internet.
To contact CM Systems please visit our Contact Information Page. Support inquiries click here.
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